Returns & Exchanges
We want you to be delighted with your purchase from The British Library Shop; however, if you are not completely satisfied, you can return your items within 30 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your fashion items are unworn, unwashed, and still have all original British Library tags and packaging attached.
Complete the Form
Fill out the returns form included in your original delivery, specifying whether you would like a refund or an exchange for a different size.
Package Your Items
Securely pack your items and the completed form into a suitable mailing bag to protect the garments during transit back to our warehouse.
Send to Our Warehouse
Post your package using a tracked service to our returns address; we will process your request within 5-7 working days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing